Rohinikart is committed to making sure customers are happy and getting top-quality goods and services. The policy specifies the rules for cancelling an order, returning items and getting a refund. When you order with us, you are agreeing to the terms in this policy.
1. Order Cancellation
1.1 The customer can cancel their order.
You can cancel your order if it is within 24 hours of being made.
Contact our customer support group at [Insert Contact Email] using your order number and reason for canceling.
1.2 Rohinikart can cancel the sale :-
.We may cancel your order in case of sudden and unexpected conditions, including
Wrong information about the product or its price.
Customers will be told about the problem as soon as it is discovered and they will receive all their payments back.
2. Return Policy
2.2 How to know if you qualify for a return:-
You are able to return a product if it meets the given conditions.
Received with damage or having defects.
You are required to start the returns process within 7 days after you receive the product.
2.3 Cannot Return Certain Products:-
Some products cannot be returned by customers such as:
Any modifiable or personal items.
Products that show “Final Sale” .
It is common to see sellers without the first packaging or tags.
How do customers return an item? Here’s how you start the return process:-
Contact our support team at [Insert Contact Email] so they can help by giving your order number and the reason for return.
Show photos of any harm done to the product or error with the delivery if necessary.
After you are approved, we will give you the steps to return the item.
3. Refund Policy:-
3.2 Eligibility for Refunds:-
Refunds are done for Orders that have been canceled (as stated in section 1).
Returned goods that fulfill the requirements given in section 2
What the refund process looks like.
After we have received and checked the returned item, you will get a message letting you know if your refund request is accepted or denied.
Approval will result in your refund being sent in a similar way to your original form of payment within 7–10 days.
Problems With Timely Refunds.
Should you not get a refund after the given time?
Check the balance in your bank account.
Call your credit card issuer; you might need to be patient because it can take a little while for the refund to be processed.
Contact us by sending an email to [Insert Contact Email] if you have gone through all the steps and are still waiting for the refund to arrive.
4. Exchange Policy:-
We will replace anything only if it is defective or broken. To change your item for an identical one, please write to contact and email
5. Contact Us:-
Should you have any issues about this policy, please send us a
message:Contact by email: [rohinikart.in@gmail.com]
Phone: [96*******8]
Address: [kapil vihar pitampura delhi]